Assoc. Operations Support Spec (Underwriting)

Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Associate Operations Support Specialist in our Client Service Operations department. This position is responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service and productivity standards under general supervision.

Key Responsibilities

• Reviews identified account and processing differences and forward to appropriate Underwriting Assistant for resolution.
• Completes any special projects given by management.
• Performs cancellations and non-renewals for P&C Underwriting staff in all systems within territory.
• Completes quote and QFE purges, pricing sheet intervention and document repository cleanup as requested by Underwriting staff.
• Prepares manual billing in ConceptOne for GRP and GHP SL, as well as Workers’ Compensation.
• Evaluates and analyzes system issues as identified by the underwriting staff and provide resolution to same.
• Handles inquiries from Underwriting staff on business rules and systems and provides solutions.
• Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects.
• Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization.
• Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network.
• Maintains confidentiality of information and disposes of material in approved manner.
• Contributes to the team effort by performing other assigned duties as needed.

What We’re Looking For

• A High School Diploma or equivalent required.
• One (1) year work experience with insurance systems, or appropriate transferrable experience in a related field.
• Basic knowledge of related computer applications and basic computer technologies.
• Basic knowledge of insurance company and agency operations.
• Basic problem-solving and analytical skills.
• Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines.
• Must be flexible and adaptable to changing priorities and directions.

Upon employment associate is required to: Successfully complete AINS 101. Must be willing to maintain and expand level of technical and professional skills.

Why Choose Glatfelter?

• Glatfelter is honored to have been named a Best Place to Work in PA since 2005.
• We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
• We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers.
• We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
• Equal Opportunity Employer.

At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.