Assoc, IT Business Analysis

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

About the role

The IT Customer Services intern representative is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops in secure program areas. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.

Responsibilities

• Desktop support responsible for the configuration and maintenance of Windows systems while ensuring system reliability, data integrity, and availability.
• Monitor service request queues and provide desktop system and application troubleshooting.
• Collaborate with engineering teams to understand program requirements and deliver exceptional IT services.
• Communicate technical issues and strategies to management and non-technical stakeholders in a clear and concise manner.
• Ability to support extra hours beyond normal work schedule as needed.
• Frequently moves equipment weighing up to 35 pounds across campus for various needs.

Qualifications

To be eligible, applicants must be pursuing a Bachelor’s or Master’s in Information Technology or related field or have completed their Bachelor’s degree within the last 12 months, regardless of age.

Skills

• Knowledge of Windows operating systems, networking protocols, and security best practices.
• Experience with Wyse Management Suite.
• Experience with Active Directory and user management.
• Knowledge of basic networking concepts and working principles.
• Experience supporting Red Hat Linux.
• Experience managing systems under the NIST Risk Management Framework.

Schedule

9/80