Assoc Install & Service Tech

Your Responsibilities

• Receive mentorship from Field Service technicians and leadership to undertake repairs to all BSH domestic appliances in customers’ homes.
• Further support the builder service program with data collection, installation services, and repairs to recently installed appliances at BSP sites.
• Aid Field Service Technicians in the repair and maintenance of BSH major appliances.
• This includes troubleshooting issues, replacing faulty parts, and ensuring that repairs are completed accurately and efficiently.
• Under the guidance of the Supervisor/Team Trainer, Field Service/Field Service Technician, send progress updates to other technicians, supervisors, and customer service teams throughout the day.
• Provide updates on repair status, any challenges encountered, and estimated completion times.
• Assist in the installation of all assigned BSH major appliances as directed by management.
• This may involve helping Field Service Technician set up new appliances, connecting electrical and plumbing components, and ensuring proper functionality.
• Assist the BSP regional manager in data collection and repairs by traveling to all BSP sites within the United States.
• Perform various administrative duties, including updating work orders on a daily basis, documenting completed repairs, and submitting necessary paperwork promptly.
• Maintain accurate records of completed repairs and ensure all necessary documentation is properly filed.
• Take responsibility for maintaining a clean and operational vehicle.
• Perform all other duties as assigned.

Your Profile

• 0-2 Years Appliance Service Technician experience required
• 0-2 Years Customer Service Role experience required
• Two Year College Technical Trade school preferred
• Excellent customer relations skills
• Functional basic math skills
• Ability to explain actions taken to customers in an understandable and logical manner
• Excellent verbal and written communication skills
• Self-disciplined and motivated
• Effective organization and time management skills
• Ability to assist in repairs effectively while applying safe practices on the job
• Excellent Mechanical aptitude
• Ability to complete multiple repairs/installations daily
• Ability to work with minimal supervision
• C competent in basic computer operation, email, etc.
• Ability to use basic hand tools and power tools

Pay & Benefits

• The pay range posted for this position is based on the location noted in the posting title.
• Exact compensation offered may vary based on your specific skillset and work location.
• If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
• Benefits offered include the following:
• Medical, dental, vision, life insurance, short and long term disability benefits
• Employee Assistance Program (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation
• Wellness Plan that allows participating employees to earn lower medical care premiums
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service
• The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions
• Vacation entitlement increases based on years of service with BSH
• Unlimited paid vacation for all Director and above level positions
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line)
• 40 hours of paid personal leave (Production Line)
• 12 days of paid holidays per year (max 8 hours paid per day)
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions

Further Information

• Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!
• At BSH we appreciate everyone's uniqueness and value diversity as key for our business success.
• By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.
• This position is eligible for the Employee Referral Bonus program.
• We participate in E-Verify.