Service and Install Technician

Position Summary

The Service and Install Technician is responsible for coordinating and executing installation requests within the assigned district. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs.

Position Responsibilities

• Manage all installations within the assigned region
• Accept and document installation requests from the district manager for follow-up and scheduling
• Confirm product and equipment availability to complete installations efficiently in one visit
• Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.)
• Maintain and oversee the installation schedule and assigned workflow
• Provide inter-district support as needed
• Assist with inventory control and ordering processes
• Submit asset movement forms for all installed inventoried equipment
• Utilize handheld device software to record all parts, equipment, and products delivered
• Continuously enhance technical knowledge of company machines and equipment
• Maintain active communication with technical support vendors
• Retail access to equipment manuals for field representatives
• Support service-related issues as assigned
• Respond to service requests from representatives and supervisors
• Maintain all company-issued equipment, vehicles, and related assets
• Perform other duties as assigned
• Work flexible hours as required

Position Requirements

• Previous warewashing or laundry experience preferred
• Customer service and/or sales background
• High school diploma or equivalent
• Ability to operate assigned vehicles in compliance with corporate fleet policy
• Demonstrated ability to support value-added product offerings
• Strong mechanical aptitude (plumbing, electrical, mechanical)
• Skilled in troubleshooting and problem resolution
• Excellent customer service and communication skills
• Ability to lift up to 60 lbs