Assoc Director of Workplace Safety & Security

About the role

The Associate Director of Security and Safety serves as the operational leader for security services throughout St. John's Community Health (SJCH). Executes an enterprise-wide site rounding program, visiting all 28 facilities at least two times per month to evaluate security risks, support staff, and ensure consistent implementation of security protocols. This position is responsible for coordinating security operations, overseeing contracted security vendors, leading CPI Nonviolent Crisis Intervention programs, conducting security site assessments, and promoting a patient-centered, concierge-style approach to safety and security services. Key performance expectations are training & education of violence prevention and customer service satisfaction met 90%, site rounding schedule, security audits, corrective actions and security guard performance requirements met 95% and incident response, workplace violence prevention investigations, and emergency preparedness drills met 100%. Employee and patient safety should improved annually and repeat incidents reduced 10% annually. The Associate Director of Security and Safety champions SJCH's commitment to trauma-informed care, de-escalation, crisis prevention, workplace violence prevention, and customer service excellence. This role ensures that all security personnel consistently demonstrate compassion, professionalism, respect, and a commitment to supporting patients, visitors, and staff in a welcoming healthcare environment.

Responsibilities

• Security Operations Management: Coordinate daily security operations across all SJCH locations. Serve as the Facilities Department subject matter expert for security-related matters. Conduct routine site visits and security assessments to identify vulnerabilities and opportunities for improvement. Evaluate physical security measures, access control systems, surveillance systems, incident response procedures, and staffing coverage. Develop and implement corrective action plans for identified security concerns. Collaborate with regional and site leadership regarding security needs and operational improvements. Monitor compliance with SJCH policies, procedures, and security standards. Participate in emergency response activities, disaster preparedness initiatives, and safety programs.
• CPI Nonviolent Crisis Intervention Program Leadership: Serve as the primary coordinator for CPI Nonviolent Crisis Intervention programs throughout SJCH. Lead implementation of CPI principles emphasizing: Care, Welfare, Safety, and Security℠ Crisis prevention Verbal de-escalation Trauma-informed intervention Respectful communication Early intervention techniques Supportive crisis management Coordinate training schedules and certification tracking. Conduct field observations to ensure CPI principles are consistently applied. Coach security personnel and site leadership on effective de-escalation practices. Assess security incidents and provide recommendations for improvement using CPI methodologies. Support workplace violence prevention initiatives through training and education. Maintain training compliance documentation and reporting.
• Security Vendor Management: Serve as the primary liaison between SJCH and contracted security vendors. Conduct routine vendor performance reviews. Monitor staffing levels, attendance, coverage, and service quality. Verify compliance with contractual obligations and SJCH expectations. Ensure vendor personnel maintain required training certifications. Validate participation in CPI Nonviolent Crisis Intervention and de-escalation training programs. Develop corrective action recommendations for service deficiencies. Participate in security contract reviews and vendor evaluations. Prepare reports regarding vendor performance metrics and service outcomes.
• Patient Experience and Concierge Security Services: Promote a concierge-style security model