Director of Safety And Security

About the role

The Springs, one of the Coachella Valley’s most respected and financially strong private residential communities, is celebrating its 50th Anniversary while undergoing a significant transformation through investments in infrastructure, technology, facilities, community enhancements, and operational modernization. To support this evolution, the Association seeks an accomplished executive leader to serve as its next Director of Safety & Security and help shape the future of this premier community.

Responsibilities

• Direct and oversee all community safety and security programs.
• Manage contract security providers and establish measurable service standards.
• Evaluate security technologies and recommend modernization initiatives.
• Maintain strong working relationships with local law enforcement and emergency services; lead investigations into incidents affecting residents, guests, employees, or community assets.
• Develop and maintain comprehensive emergency preparedness plans.
• Lead community readiness efforts related to wildfire, earthquake, utility outage, and extreme weather response.
• Conduct tabletop exercises, drills, and emergency simulations.
• Maintain business continuity and crisis management plans.
• Cook emergency communications and resident preparedness initiatives.
• Provide leadership and oversight to maintain operational readiness throughout the community, including Gatehouse operations and appearance, Common area readiness, Lighting systems, Signage and wayfinding, Contractor compliance, Community inspections, and Operational standards monitoring.
• Establish performance standards and accountability measures for contracted service providers.
• Develop vendor scorecards and audit programs.
• Monitor service delivery and contract compliance.
• Partner collaboratively with vendors while maintaining performance expectations.
• Develop community-wide preparedness initiatives.
• Lead resident education workshops and awareness campaigns.
• Create proactive communications regarding safety and emergency readiness.
• Strengthen resident engagement in preparedness efforts.
• Serve as executive sponsor and operational leader for the Northstar platform.
• Evaluate future opportunities for operational automation and efficiency.
• Lead implementation of safety and access management technologies.
• Develop meaningful operational dashboards and reporting systems for Gate operations, Visitor management, Incident tracking, Vendor performance, Community readiness, Resident satisfaction, and Risk management initiatives.

Requirements

The ideal candidate is a highly visible leader who understands that exceptional communities are built through the seamless integration of safety, hospitality, communication, preparedness, operational excellence, and resident trust, ultimately enhancing both community security and the resident experience.

Qualifications

• Bachelor’s degree or equivalent professional experience including 7–10+ years of progressive leadership experience.
• Preferred Certifications - PCAM, CMCA, AMS, CPP, PSP, CERT, FEMA Emergency Management Certifications.

Skills

• Executive Presence
• Strategic Thinking
• Resident-Centered Leadership
• Relationship Building
• Operational Excellence
• Change Leadership

Benefits

The Springs offers a highly competitive compensation package commensurate with qualifications and experience, including Competitive base salary, Performance incentive opportunity, Comprehensive health benefits, 401(k) retirement plan with employer match, Professional development opportunities, and relocation assistance, if applicable. Salary Range: $125,000 - $150,000.