Director of Safety and Security

Job Number 26099106 | Full Time | On-site at 2300 PGA Blvd, West Palm Beach, Florida, United States, 33410

About the Role

Manages security and loss prevention operations on a daily basis. Responsibilities include protection of property assets, employees, guests, accident and fire prevention and response. Ensures all areas of the property are safe and secure, maintains required logs, certifications, and documents, and strives to improve guest and employee satisfaction while maximizing financial performance.

Bonus eligible.

Pay

$68,000 - $91,000 annually.

Responsibilities

• Assists in developing and implementing emergency procedures.
• Conducts investigations of all property asset losses and refers to management for disposition.
• Deploys security staff to monitor and protect property assets.
• Complies with all corporate loss prevention safety and security management guidelines.
• Conducts periodic patrols of the entire property and parking areas.
• Handles complaints, disputes, grievances, and conflicts.
• Identifies and recommends ways to minimize physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols.
• Ensures timely access to necessary medical attention.
• Attends pre- and post-convention and weekly forecast meetings to gather critical information for loss prevention officers.
• Celebrates team successes and publicly recognizes contributions.
• Communicates the importance of safety procedures and ensures employee understanding.
• Builds mutual trust, respect, and cooperation among team members.
• Identifies developmental needs and coaches or mentors team members to improve skills.
• Provides guidance, sets performance standards, and monitors performance.
• Offers personal assistance, medical attention, or emotional support as needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Solicits employee feedback and addresses concerns using an "open door" policy.
• Strives to improve service performance and utilizes interpersonal skills to lead and influence.
• Displays leadership in guest hospitality and exemplifies excellent customer service.
• Empowers employees to provide excellent customer service and meet quality standards.
• Incorporates guest safety and satisfaction into departmental meetings with a focus on continuous improvement.
• Assists in minimizing cost of accident claims through aggressive claims management.
• Reports employee accidents and general liability incidents to Claims Reporting Service.
• Completes hourly employee performance appraisals and disciplinary procedures according to Standard Operating Procedures.
• Administers property policies fairly and consistently.
• Maintains first aid and CPR certifications for loss prevention officers.
• Handles guest problems and complaints.
• Identifies educational needs and develops or teaches training programs.
• Provides services above and beyond for customer satisfaction and retention.
• Analyzes information and evaluates results to choose the best solution.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs executives, peers, and subordinates of relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates via telephone, written form, email, or in person.

Requirements

• High school diploma or GED; 4 years of experience in security/loss prevention or a related professional area.
• OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years of experience in security/loss prevention or a related professional area.