Assistive Tech Specialist

About the Role

The Telehealth & Digital Access Specialist provides community-based technology support, digital literacy education, telehealth assistance, and accessibility coaching to individuals with intellectual, developmental, physical, and age-related disabilities, older adults, caregivers, and community members. The Specialist independently offers one-on-one coaching, facilitates educational workshops, supports community outreach initiatives, and assists individuals in accessing telehealth services, patient portals, and digital health resources. This is a field-based position requiring approximately 80% travel throughout the coverage area and 20% administrative responsibilities, including scheduling, documentation, communication, and follow-up activities.

Responsibilities

• Telehealth & Digital Access
  • Assist individuals with accessing telehealth appointments using approved virtual platforms.
  • Support participants with MyChart, MyChartPLUS, and other approved patient portals.
  • Assist with account creation, password resets, multi-factor authentication, appointment scheduling, secure messaging, prescription refill requests, and mobile application updates.
  • Troubleshoot common technology issues, including internet connectivity, device compatibility, camera and microphone settings, and application functionality.
  • Educate participants on digital privacy, cybersecurity, phishing awareness, password management, and responsible technology use.
• Digital Literacy & Accessibility
  • Provide one-on-one technology coaching and facilitate group educational sessions using approved curriculum and instructional materials.
  • Assist participants in using smartphones, tablets, computers, and common digital applications.
  • Demonstrate built-in accessibility features available on consumer devices.
  • Reinforce participant learning through follow-up support and continued coaching.
  • Adapt instruction to meet participants' learning styles and technology experience.
• Documentation & Program Support
  • Maintain participant files, service documentation, correspondence, and required program records.
  • Complete documentation utilizing approved systems, including JotForms and other reporting tools.
  • Track participant outcomes, follow-up activities, and program metrics.
• Community Outreach
  • Respond to requests for information regarding UCP's Telehealth and Digital Access services.
  • Participate in community outreach events, health fairs, libraries, senior centers, housing communities, and partner organizations.
  • Deliver presentations and educational workshops promoting digital inclusion and telehealth access.
  • Build and maintain collaborative relationships with libraries, senior centers, municipalities, and community organizations.
  • Represent UCP at community meetings and outreach events.
• Scheduling & Program Coordination
  • Coordinate participant appointments, educational sessions, and community visits.
  • Collaborate with internal staff and community partners to ensure effective service delivery.
  • Assist in coordinating regional schedules and outreach activities.
  • Support onboarding and training of new staff and volunteers as assigned.

Requirements

• High School diploma or GED.
• Two to four (2–4) years of experience in technology support, healthcare support, education, human services, community outreach, disability services, aging services, or a related field.
• Demonstrated proficiency using computers, smartphones, tablets, and common software applications.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Associate's or Bachelor's degree in Human Services, Education, Information Technology, Healthcare, Rehabilitation, or a related field.
• Experience working with individuals with disabilities, older adults, or caregivers.
• Experience conducting community presentations or educational workshops.
• Familiarity with telehealth platforms, MyChart, MyChartPLUS, or similar patient portals.
• Familiarity with CONNIE (Connecticut Health Information Exchange).
• Experience with accessibility features and assistive technology.
• Willingness to obtain the Assistive Technology Specialist (ATS) credential or a related certification within one year of employment.

Skills

• Customer service and interpersonal skills.
• Ability to teach individuals and groups with varying levels of technology experience.
• Intermediate knowledge of smartphones, tablets, computers, telehealth platforms, and patient portals.
• Ability to troubleshoot common consumer technology issues independently.
• Strong presentation and public speaking skills.
• Excellent organizational, documentation, and time management skills.
• Ability to establish collaborative relationships with participants, caregivers, healthcare providers, and community organizations.
• Ability to work independently while managing a flexible field-based schedule.
• Ability to identify opportunities to improve services and workflows.
• Maintain confidential information in all situations.
• Reliable transportation and ability to travel extensively throughout coverage area.