Assistant Vice President of Training and Development (44987)

About the role

Drive the future of learning across our clients' retail operations and corporate teams. As Assistant Vice President of Training & Development, you'll lead the strategic direction and day-to-day execution of learning initiatives that build a culture of continuous improvement, operational excellence, and service with gratitude. You'll ensure employees have the skills, knowledge, and leadership development needed to thrive in a fast-paced, customer-driven environment—and use data to demonstrate impact and continuously elevate our training.

Responsibilities

• Develop and execute a comprehensive learning and development strategy aligned to business and operational goals
• Champion a culture of learning to drive employee growth, performance, and retention across stores and corporate functions
• Oversee design rollout and continuous improvement of training programs across the organization
• Partner cross-functionally to identify skill gaps, training needs, and career pathway opportunities, and lead leadership development programs
• Build relationships with external partners and manage vendors' budgets and training resources
• Define and track performance metrics using data insights to improve training effectiveness while leading the T&D team and ensuring alignment with brand and operational standards

Requirements

• Bachelor's degree in human resources, organizational development, education, business, or related field
• 10 plus years of progressive training and development experience, including at least 5 years in leadership, preferably in retail or consumer-facing environments
• Proven ability to lead large-scale learning initiatives and change management programs across multi-location operations
• Experience with LMS digital learning platforms, instructional design, and performance metrics
• Strong communication, leadership, and project management skills with the ability to influence cross-functional teams
• PREFERRED: Experience building career pathways and partnering with external organizations to expand training programs

Benefits

• Health and dental insurance
• 401k
• PTO