Assistant Vice President, Federal Workers' Compensation Claims

About the role

Join us as an Assistant Vice President, Federal Workers’ Compensation Claims to play your part in reimagining how we help customers manage risk. This is an opportunity to grow your skills and experience as a valued member of the Claims team, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Responsibilities

• Lead overall claims business functions of the Federal/Defense Base Act (DBA) office and direct activities consistent with the mission statement of AIG Claims, Inc. by achieving stated goals through best practices.
• Provide leadership that encourages and supports a professional environment and promotes a business culture that leverages attainment of desired business results.
• Ensure understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards.
• Implement procedures that shape behaviors to achieve quality results consistently in meeting Best Claim Practices for the benefit of customers and business partners.
• Evaluate and measure operational compliance in concert with Claim Handling Guidelines to meet team goals.
• Ensure appropriate claim file reserving, claim payments, legal/allocated expenses, and recoveries are effectively applied and consistent with company guidelines via review and management of Open and Closed file review results.
• Directly responsible for implementing a people strategy that supports training and skills improvement initiatives to achieve increased bench strength and improved career pathing for the assigned team.
• Direct and lead the team in achieving business strategies and plans in support of agreed-upon objectives.
• Perform other duties as assigned by Workers’ Compensation Senior Leadership.

Requirements

• 10 years of claims adjusting experience and prior leadership experience within a claim technical operation.
• In-depth understanding of Workers’ Compensation claim handling and servicing requirements.
• Leadership skills in direction setting, change management, customer focus, and talent development.
• Analytical skills with strong business acumen and ability to work across the organization in matrix reporting relationships.
• Strong oral and written communication and interpersonal skills.
• Technical expertise in one or more claim functions.
• Career development, mentoring, and coaching skills.

Benefits

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. We offer a range of competitive benefits focused on health, wellbeing, financial security, and professional development. View a summary of US benefits here.

• Comprehensive benefits package extending beyond time spent at work.
• Employee Resource Groups (ERGs) with global chapters to foster a culture of inclusion and belonging.
• Continuous learning and development opportunities.

Schedule

This role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of our culture.