Assistant Vice President – Client Service Support Group (CSSG)

Position Summary

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers. The company aims to be recognized as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions. GLAS has a blue-chip customer base and is headquartered in London with offices in various locations globally.

Role of Client Service Support

The Role of Client Service Support involves providing day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines. This role combines hands-on senior execution with day-to-day operational leadership.

Key Responsibilities

• Provide day-to-day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
• Act as a senior escalation point for operational issues, exceptions, and high-priority items.
• Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
• Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
• Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
• Support payment and notice readiness by validating required inputs and identifying and escalating issues.
• Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
• Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
• Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
• Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
• Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.

Skills & Experience Required

• Experience in financial services operations, such as loan agency, capital markets, corporate trust, or a similar controlled operational environment.
• Proven experience performing senior operational approvals, quality control, or exception management.
• Prior exposure to people leadership, workflow oversight, or day-to-day team coordination is strongly preferred.
• Strong attention to detail and a control-focused mindset.
• Ability to manage competing priorities and operate effectively in a high-volume, deadline-driven environment.
• Strong communication skills with the confidence to escalate issues clearly and constructively.