Assistant Vice President (AVP) – Loss Mitigation and Collections

About This Opportunity

The Assistant Vice President (AVP), Loss Mitigation and Collections is responsible for the strategic leadership, operational management, and regulatory oversight of the Company's Collections and Loss Mitigation departments. The role provides strategic direction, develops departmental goals and KPIs, leads managers over various departments, and ensures compliance with federal and state regulations, investor requirements, and company policies.

Collections Management

• Oversee early- and late-stage collections, borrower outreach, promise-to-pay programs, payment arrangements, skip tracing, call center performance, and digital communications.
• Ensure compliance with CFPB Mortgage Servicing Rules, FDCPA, UDAAP, SCRA, bankruptcy restrictions, state laws, and investor requirements.

Loss Mitigation Operations

• Oversee repayment plans, forbearance, loan modifications, FHA-HAMP, VA, USDA, Fannie Mae and Freddie Mac workout programs, short sales, deeds-in-lieu, foreclosure referrals, appeals, and borrower escalations.
• Improve delinquency roll rates, cure rates, collections effectiveness, foreclosure avoidance, modification success, and loss severity.

Portfolio Performance Management

• Develop strategies that maximize portfolio performance, reduce credit losses, improve borrower outcomes, and enhance the customer experience.

Regulatory Compliance

• Maintain compliance with CFPB, RESPA, TILA, FDCPA, ECOA, Fair Housing Act, UDAAP, SCRA, Bankruptcy Code, investor guidelines, and state servicing regulations.
• Ensure servicing compliance with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, USDA, private investors, and portfolio servicing requirements.

Vendor Oversight

• Manage vendors supporting collections, foreclosure, bankruptcy, property preservation, payment processing, and servicing technologies.

Location and Schedule

This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Skills & Qualifications

• Education: Bachelor's degree in business administration, Finance, Accounting, Economics, Risk Management, or related field (master's degree preferred).
• Experience: Minimum 5 years of mortgage servicing experience. Minimum 3 years of progressive leadership experience in Loss Mitigation, Collections, or Default Servicing. Extensive knowledge of: FHA Loss Mitigation, VA Servicing, USDA Servicing, Fannie Mae Servicing, Freddie Mac Servicing, Ginnie Mae Programs, Private Investor Programs. Experience managing large operational teams. Experience interacting with regulators, auditors, investors, and executive leadership.
• Knowledge, Skills, And Abilities: Technical Knowledge: Mortgage servicing operations, Default servicing processes, Investor guidelines, Mortgage servicing systems, Regulatory compliance requirements, Foreclosure prevention programs, Portfolio analytics and reporting. Leadership Skills: Strategic planning, Team development, Change management, Executive communication, Project management, Decision making. Analytical Skills: Data analysis, Trend identification, Operational forecasting, Risk assessment, KPI development and monitoring. Communication Skills: Executive presentations, Regulatory responses, Investor communications, Employee coaching and development.

What We Offer

• Career and Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value. Growth Path: Defined paid training and clear pathways for career development. Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

AD Mortgage

AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.