Assistant Town Clerk

About the role

The Town of Shrewsbury is seeking an energetic and detail-oriented Assistant Town Clerk to join our team. As the Assistant Department Head, you’ll be right at the center of town operations, ensuring the smooth flow of public records, elections, vital records, and so much more! This is your chance to be part of a community-focused team that values accuracy, transparency, and exceptional public service.

Requirements

• Associate’s degree in Public Administration, Business, or a related field required (Bachelor’s degree preferred), or an equivalent combination of education, training, and experience.
• Minimum of 3 years of progressively responsible administrative experience; municipal experience in a Town Clerk or government setting is highly desirable.
• Thorough working knowledge of Massachusetts General Laws, town bylaws, government ethics, public records law, and open meeting law.
• Experience managing elections, vital records, licensing, permits, certificates, and confidential record-keeping.
• Strong project management and deadline-driven skills, with a track record of providing guidance to staff and promoting teamwork.
• Exceptional customer service and interpersonal skills for interacting with town officials and the public, alongside proficiency in Microsoft Office, Google Suite, and specialized municipal software.

Responsibilities

• Provide daily guidance and workflow coordination for two full-time staff members, coordinate and train election workers, and collaborate with the Town Clerk to oversee essential department operations.
• Manage a wide range of functions, from voter registration and polling operations to the issuance of permits and the maintenance of town records, ensuring compliance with Massachusetts General Laws and local regulations.
• Serve as a central point of contact for residents, providing information, support, and exemplary public service.
• Play a critical role in maintaining legal compliance, enhancing public records access, and supporting the integrity of town meetings and elections.
• Assist in all facets of the election process, including poll management, voter registration, and compliance with election laws; manage the issuance and filing of birth, death, and marriage records in accordance with state laws.
• Oversee the accurate indexing, security, and organization of vital town documents; respond to public records requests professionally, ensuring compliance with the Massachusetts Public Records Law.
• Manage day-to-day operations