Assistant - Timber & Boards

About the role

Supporting the Supervisor to deliver excellent customer service, positively contribute to ensuring a clean, tidy and efficient department, and maintaining Health and Safety standards are always adhered to.

Responsibilities

• Work within a small team to build and maintain strong customer relationships, driving sales and seeking new business opportunities with new and existing customers.
• Assist with the day-to-day operations in the department both over the phone and in person.
• Greet customers, offer assistance, recommend products and offers, and refer to experts when required.
• Ensure excellent customer service levels are always achieved, in person and over the phone, building long-term relationships and reputation.
• Provide customers with product information by staying informed on the latest industry trends.
• Process orders and work with other departments to schedule deliveries.
• Research required information using available resources.
• Use a forklift truck to re-stock the department and move stock to other areas of the business.
• Work with a strong team ethos to ensure an efficient, productive, and organized department is maintained.
• Collaborate to complete the required daily duties.
• Handle and resolve basic complaints and escalate if necessary.
• Complete any other reasonable duties as directed by the Supervisor or Manager to aid business or department success.
• Assist the department with regular sequential stock counting.
• Adhere to Group Policies and Procedures.
• Adhere to the Group Health and Safety Policy.
• Adhere to and deliver the Group Values in all aspects of the role.

Requirements

• Sales and customer service experience.
• Understands and adheres to client confidentiality.
• Holds a valid forklift truck licence or is willing to complete training to obtain one.
• Ability to multi-task, prioritize, and work well under pressure.
• Excellent verbal, written communication, and listening skills.
• Ability to work within a team and collaboratively across departments.
• Good IT skills and ability to adapt to bespoke software.
• Organized with a high level of accuracy and attention to detail.
• Works in a professional manner in all aspects of the role.
• Basic commercial awareness.

Desirable Skills

• Previous experience in a similar role.
• Knowledge of timber products.