Assistant Supervisor - Security Operations Center

About the role

The SOC Assistant Supervisor performs all core SOC Operator functions while serving as the on-duty leader of the Security Operations Center. This role is the primary point of contact for on-site leadership and is responsible for running the room 24/7 during assigned shifts.

Responsibilities

• Serve as the lead authority in the SOC during assigned shifts
• Act as the primary liaison for on-site leadership and responding partners
• Care for complex or high-risk incidents and ensure proper escalation
• Maintain operational flow during high volume or critical events
• Support and guide SOC Operators in real-time during emergent situations
• Lead and manage radio, phone, intercom, and dispatch communications
• Oversee monitoring of cameras, alarms, access control, and alerting systems
• Ensure accurate documentation and adherence to response workflows
• Provide coverage of a SOC Operator position while working
• In the absence of a SOC Supervisor, provide watch officer coverage of security incidents identified through open-source information monitoring and oversee response processes related to the dispatch of Campus Security Officers
• Assist with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement
• Assist the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations
• In the absence of a SOC Supervisor, maintain communications and working relationships with outside agencies
• Introduce new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements
• In the absence of the SOC Supervisor, gather and collate open-source security information and assess/monitor real-world security events for escalation
• Provide on-call coverage for the SOC and fill the Security Hospital Incident Command role when needed
• Other projects as assigned

Qualifications

• Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience
• Associates degree with three years of operations center, security, healthcare, law enforcement or military experience
• HS/GED with five years of operations center, security, healthcare, law enforcement or military experience
• Bachelor’s degree preferred, experience working within a security/emergency dispatch or operations center preferred
• Experience with Microsoft Office required
• Project management experience preferred
• Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred
• Excellent communication skills and ability to manage alarm dispatching
• Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations
• The preferred candidate will be detail-oriented, mission-driven, and able to multi-task continuously
• Emergency Telecommunications certification is preferred
• Board certification through ASIS (CPP or PSP) preferred
• Certification in Lenel access control and Genetec video management system preferred
• Knowledge of the intelligence cycle and basic analyst skillset preferred
• Working knowledge of radio communications
• Basic computer knowledge
• Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retail: Competitive retirement package to secure your future