Assistant Supervisor, Merchandise | SeaWorld San Diego

About the role

We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Responsibilities

• Help lead and inspire a team to deliver great guest experiences from the get-go.
• Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.
• Provide and lead team to deliver superior guest service.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Regularly keeps ambassadors motivated and energized.
• Open and close facility in accordance with established procedures.
• Follow up on daily operational needs and communicate all facility issues as appropriate.
• Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems.
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location.
• Maintain stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor.
• Monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day).
• Sign off on customer refunds up to $50.00.
• Occasionally assist other locations and areas in the park as needed.

Requirements

• At least 18 years of age
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing, able to provide great guest service and interact favorably with public
• Able to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment

Qualifications

• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment

Skills

• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Pay

$18.00 USD per hour

Schedule

Details on shift schedules will be provided during the hiring process.