Assistant Supervisor, Merchandise

What you get to do:

• Help lead and inspire a team to deliver great guest experiences from the get-go.
• Oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations.
• Provide and lead the team to deliver superior guest service.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs.
• Regularly keep ambassadors motivated and energized.
• Open and close facility in accordance with established procedures.
• Follow up on daily operational needs and communicate all facility issues as appropriate.
• Trussleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems.
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guidelines and take appropriate action; ensures ambassadors have appropriate PPE for work location.
• Maintain stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor.
• Monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day).
• Sign off on customer refunds up to $50.00.
• Occasionally assist other locations and areas in the park as needed.

What it takes to succeed:

• At least 18 years of age.
• A high school diploma or equivalent.
• Previous Assistant Supervisor experience at a theme park preferred.
• Outgoing, able to provide great guest service and interact favorably with public.
• Able to self-motivate as well as motivate ambassadors.
• Strong basic math and cash handling skills.
• Basic knowledge of computers with ability to work with Windows-based software.
• Basic knowledge of financial terms for revenue department.
• Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred).
• Strong written/verbal communication skills.
• Able to handle multiple tasks in a fast-paced work environment.

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.