Assistant Supervisor, Education

About the role

Busch Gardens is a place of thrills, fun, and positive, lasting memories. This is where you can make a significant contribution by helping train and mentor Educators and Instructors, supervising the day-to-day operations of various programs, and ensuring a healthy and safe environment for both guests and animals.

Responsibilities

• Conducts Educator and Instructor performance evaluations and provides coaching
• Participates in staff training
• Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs
• Responsible for opening/closing the Education operations programs as the Duty Manager
• Provides sales leadership in guest service areas including Animal Interaction Center
• Ensures excellent customer service by responding to customer requirements, expectations, and needs
• Screens guest feedback with survey results and follows up with questions and concerns
• Maintains and enforces all company and department policies
• Adheres to company standards and ACA guidelines
• Performs other duties as assigned

What It Takes to Succeed

• At least 19 years old
• A high school diploma or equivalent, with some college education preferred
• Minimum of 3-6 months experience as an informal science educator at a zoological or museum type facility, and/or equivalent experience
• A valid driver’s license with a good driving record
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, guest-centric environment and providing quality customer service
• Ability to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds, and/or languages, and individuals with special needs
• Works well within a team structure
• Able to sit, stand, and walk for prolonged periods of time
• Able to lift or move up to 40 lbs
• Able to work outdoors in sunny, wet, and humid conditions
• Able to use computers and specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more
• Previous education experience strongly preferred
• 5 days of unrestricted availability, including weekends, holidays, early mornings, and late evenings
• Flexibility in working varied hours, including nights, weekends, and holidays

Perks of the Position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Benefits

As an EEO employer, SEAWORLD Parks & Entertainment is committed to providing equal employment opportunities without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status.