Assistant Studio Manager

This franchise is independently owned and operated by a franchisee. All hiring decisions will be made by the management of this franchise location.

About the Company

Perspire is the original Infrared Sauna Studio! We started with one location in Orange County, California, and are expanding rapidly throughout the nation. We credit our success to the dedicated franchisees and team members who share the passion for the benefits of infrared sauna therapy and bring that energy to every guest. We strive to provide the services and environment necessary to bring both personal and professional development to each of our team members. The culture of Perspire has been designed to make people feel seen and heard, starting with our team members.

About the Role

The Assistant Studio Manager works closely with the Studio Manager to set the tone and model Perspire’s mission, vision, and values. As part of the leadership team, this role is vital in helping to motivate and support team members in achieving studio goals while ensuring that operations run smoothly and guests leave feeling better than when they arrived. The Assistant Studio Manager assists with four main studio responsibilities:

• Team Management
• Member Management
• Inventory Management
• Facility Management

The role focuses on achieving sales goals through membership sales and delivering a superior guest experience. It is a unique opportunity for an individual looking to make a meaningful contribution to a cutting-edge organization in the health and wellness sector.

Responsibilities

• Work closely with the Studio Manager on implementing standard operating procedures, specifically managing and ensuring Membership Sales Associates and Studio Assistants maintain consistency and uphold daily expectations.
• Assist in the training, coaching, and development of team members.
• Bring positive, team-first energy and help make Perspire Sauna Studio an exceptional place to work.
• Act as a liaison between the Studio Manager and team members.
• Communicate all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence.
• Lead the team in strong membership sales, measured by conversion percentage and sales performance charts.
• Maintain high visibility and positive interaction with guests at all times, ensuring they receive hospitable, consistent, accessible, and courteous service.
• Resolve guest complaints or membership issues with the highest level of customer service.
• Promote the benefits of IR Saunas and the value of a Perspire Sauna Studio Membership to guests.
• Understand and speak about the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy.
• Ensure all front desk systems are followed, such as proper member check-in, telephone inquiries (general and sales-related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Mindbody Software experience is a plus.
• Perform weekly and monthly inventory purchasing and processing functions.
• Perform and document daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly.

Qualifications

• Excellent interpersonal skills to ensure clear, effective communication with all guests and team members.
• Results-driven and motivated to meet or exceed sales targets.
• Ability to lead and influence others to achieve goals.
• Superior customer service skills to mediate all situations with a calm, helpful demeanor.
• No-job-is-too-small attitude.
• Passionate about health and wellness.
• Consistently show a positive attitude and take responsibility for your own actions.
• Strong collaboration, organizational, and prioritization skills.
• Flexible and available to work varied shifts, including evenings and weekends.

Benefits

• Competitive compensation
• Commission and bonus structure
• Free IR Sauna Membership
• Paid Training