Assistant Studio Manager

Classification: Non-Exempt

About the role

The Assistant Studio Manager supports daily and weekend studio operations to ensure an exceptional member experience at every touchpoint. This role serves as a key point of contact for both prospective and current members, representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship-building. The Assistant Studio Manager partners closely with the studio team to support sales goals, maintain a high-energy and welcoming environment, and ensure a seamless member experience. This role requires a service-oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations.

Responsibilities

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.
• Conduct studio tours, present membership options, and communicate programs, services, and benefits.
• Achieve individual and team sales goals through outreach, follow-ups, and lead generation activities to drive membership growth.
• Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.
• Support the onboarding, training, and mentoring of Sales Associates, reinforcing the sales process and best practices.
• Maintain accurate member records and complete all required documentation using company systems and tools.
• Process sales transactions, including cash and credit card payments, in accordance with company policies.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as needed.
• Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, and well-presented studio environment aligned with brand and operational standards.
• Participate in scheduled team meetings, trainings, and development opportunities.

Skills

• Teamwork – demonstrates a positive attitude and the ability to work effectively in a team environment.
• Efficiency Orientation – maximizes limited resources while achieving quality results.
• Flexibility – responds comfortably to changes and others’ ideas.
• Strong cross-functional collaboration and communication skills.
• Mature Confidence – approaches others assertively, responsibly, and supportively.
• Integrity – demonstrates honesty and strong values through consistent action.
• Emotional intelligence – awareness of others’ feelings and perspectives; active listening and empathetic communication.
• Proficient with Microsoft Office Suite and graphic design tools like Canva.
• Professionalism and a positive service attitude.
• Proactive, reliable, and consistent.
• Problem-solving and ability to work under pressure.
• Excellent organizational, attention to detail, and time management skills.
• Strong listening and critical thinking skills.
• Results-oriented and self-motivated.
• Ability to build relationships and provide exceptional service.
• Ability to manage unexpected challenges with a calm and professional demeanor.

Requirements

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.

Work Environment

This role is primarily based in a fitness studio environment and involves frequent interaction with members, guests, and team members. Responsibilities are performed both at the front desk and throughout the studio floor, requiring extended periods of standing, walking, and engaging with others in a dynamic, high-energy setting. The environment may include moderate to loud noise levels due to music and group fitness classes. The role also includes administrative tasks such as working on a computer, using phones, and other standard office equipment. Occasional participation in offsite events or community activities may be required.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequent standing, walking, and moving throughout the studio.
• Regular interaction with members and team members, including talking and hearing in a potentially loud environment.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasional lifting, carrying, pushing, or pulling items such as retail products or supplies (up to approximately 25–30 pounds).
• Bending, reaching, and light cleaning tasks to maintain the studio environment.

Schedule

This is a full-time position. Flexible schedule as needed, including weekends and holidays.