Assistant Store Team Leader

About the role

As an Assistant Store Team Leader, you will support the Store Team Leader in running the day-to-day operations of the store, leading the team by example, and delivering exceptional, neighborly service at every opportunity. You will play a key role in creating a fun, engaging, and pet-centric environment where both pets and people thrive.

Responsibilities

• Support and lead your team by example, delivering exceptional, neighborly service
• Jump in to greet neighbors and their pets and create a welcoming in-store experience
• Aid customers in choosing the best products for their pets' needs
• Support store performance including sales, engagement, and overall productivity
• Help analyze results and partner with leadership on plans to improve performance
• Aid with hiring, onboarding, and developing a strong team
• Provide ongoing coaching, feedback, and support to team members
• Maintain a clean, safe, and well-run store environment (including animal care and safety)
• Build relationships within the community and support local events and partnerships
• Create a fun, positive culture where both pets and people feel at home

Requirements and Responsibilities

• 2+ years of retail or customer-facing leadership experience
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to lift up to 65 lbs and perform physical tasks (climbing, bending, kneeling)
• Ability to operate store equipment as needed
• Reliable transportation and ability to work flexible schedules
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

Who is Pet Supplies Plus?

The "plus" is us, i.e., the people of our over 700+ stores, 2 distribution centers and Michigan-based headquarters. As the nation's largest independent pet store, we've made it our mission to make life easier for pet parents and to create opportunities that make life better for our team members. While pets inspire us, it's our inclusive work environment and collaborative culture that drive us.

How We Vibe

We believe no pet can be too pampered. Our dedication to the furry, feathered, scaly and finned can be summed up by four core values we call our "Paw Print." These are our blueprint for success at Pet Supplies Plus and they are based on the idea that every team member should be neighborly, petcentric, trustworthy, and knowledgeable.