Assistant Store Team Leader

About the role

As an Assistant Store Team Leader, you’ll support the Store Team Leader in running the day-to-day operations of the store, leading the team by example, and delivering exceptional, neighborly service at every opportunity. You’ll play a key role in creating a fun, engaging, and pet-centric environment where both pets and people thrive.

Responsibilities

• Support and lead your team by example, delivering exceptional, neighborly service
• Greet neighbors and their pets and create a welcoming in-store experience
• Assist customers in choosing the best products for their pets’ needs
• Support store performance including sales, engagement, and overall productivity
• Help analyze results and partner with leadership on plans to improve performance
• Assist with hiring, onboarding, and developing a strong team
• Provide ongoing coaching, feedback, and support to team members
• Maintain a clean, safe, and well-run store environment (including animal care and safety)
• Build relationships within the community and support local events and partnerships
• Help create a fun, positive culture where both pets and people feel at home

Requirements

• 2+ years of retail or customer-facing leadership experience
• High School Diploma/GED required; Bachelor’s degree or equivalent work experience preferred
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to lift up to 65 lbs and perform physical tasks (climbing, bending, kneeling)
• Ability to operate store equipment as needed
• Reliable transportation and ability to work flexible schedules
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner