Assistant Store Manager with Food Services Subway

About the Role

OXXO USA is seeking a dependable and energetic Assistant Store Manager with Food Service to join our team at one of our retail locations featuring Subway. You’ll help prepare and serve Subway products while creating a warm and welcoming environment for every guest. You’ll play a key role in blending OXXO USA’s convenience excellence with Subway—bringing flavorful meals to our customers every day.

Responsibilities

• Oversee daily QSR activities to ensure smooth operations.
• Maintain inventory levels by accurately ordering and monitoring supplies.
• Ensure the QSR remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead, and support Sales Associates with Food Service.
• Assign tasks, follow up, and counsel employees for not adhering to policies and procedures, excessive cash shortages, and poor performance.
• Responsible for continued training, education, and development of all employees in the assigned QSR.
• Complete training according to corporate policies, procedures, and guidelines.
• Assist in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Maintain communication to be reachable as needed.
• Teach and role model customer service and suggestive selling techniques.
• Lift, stand, and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain QSR image to company standards.
• Unload deliveries, organize inventory, and food supplies.

Requirements

• One (1) or more years’ experience working in a retail environment (preferred).
• Valid Driver’s License and transportation to/from bank and corporate meetings, plus valid vehicle insurance (required).
• Food safety manager training.
• Active listening and ability to demonstrate ongoing value.
• Ability to take initiative, multitask, and prioritize.
• Operational excellence and strong time management.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.

Benefits

• Competitive pay and employee discounts.
• Opportunities for career growth within OXXO USA and Subway.
• Supportive, team-oriented work environment.
• Training and skill development in food service and customer engagement.
• Employee benefits including health, dental, vision, and 401k.