Assistant Store Manager | Southport | Chicago, IL

Job Summary

You lead a team, in partnership with your Store Manager, that delivers best in class guest experiences, building connections and committing to bold objectives both in-store and in our communities. You provide the highest level of guest experience with a passionate, talented group of product guides. You are responsible for creating a brand experience and developing a team in alignment with the Arc’teryx Vision, Purpose, and Values.

Responsibilities

• Leading a team in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting and leading the training and coaching of a high performing team through the lens of the Arc’teryx Guest Journey and our commitment to best-in-class guest experience
• Leading by example, coaching in the moment, and empowering the team to self-lead through all development plans and training opportunities provided by Arc’teryx and your leadership team
• Identifying and developing a store leadership talent pipeline in partnership with your Store Manager
• Overseeing the entire employee experience from onboarding through offboarding (hiring, training, developing, performance management, and termination)
• Committing to, and delivering on, bold objectives both in store and in the community
• Building brand presence and guest loyalty by upholding our company’s mission and values
• Empowering your team to use their best judgement in all guest service matters
• Supporting the Store Manager in all store operations, with areas of focus assigned by the Store Manager in alignment with the needs of the business
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the company mission, drive traffic, and increase community involvement
• Partnering with the Store Manager to evaluate team needs on a quarterly basis to ensure staffing and team development are supporting the business both now and for the future
• Collaborating with the Store Manager and Community Marketing Manager to execute store events that support the community mission, drive traffic, and increase community involvement

Requirements

• 2-3 years of leadership and retail management experience
• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
• An entrepreneurial spirit and continuous evolution to achieve great results
• A passion for service and delivering an exceptional experience for guests
• Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control and net profit
• Ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• Effective balance of autonomy and collaboration
• A commitment to seeking the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
• A passion for leading is paralleled by a passion for getting outside and living it
• Strong written and verbal communication
• Excellent time management and problem-solving ability
• Efficient with Microsoft suite (Word, Excel, Outlook, etc)
• Ability to lift up to 30 lbs