Assistant Store Manager Sally Beauty 03914
About the role
Sally Beauty is seeking an Assistant Manager to join our team. This role is responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards.
Responsibilities
30% Brand: Supervise and support the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and anticipate customer demands.
30% People: Engage, train, and develop your teams to achieve positive results. Recruit and build a strong network of external candidates to fill positions when required. Identify strengths and opportunities for each associate and address them through coaching or counseling. Hold team accountable to Company policies and expectations. Maintain positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Build strong working relationships with Store Manager peers. Maintain consistent and timely communication with AM/DM. Foster an environment of diversity, inclusion, and belonging.
30% Operations: Ensure execution of all company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manage inventory through ordering and shipment processing. Manage payroll hours to meet business needs and schedule appropriately. Ensure correct store opening and closing procedures. Follow through on Company directives, assignments, and projects.
10% Safety/Loss Prevention: Ensure the store environment is safe at all times for associates and customers. Protect company assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Analyze and utilize available reporting, tools, and technology. Ensure stores are compliant with HAZMAT training and execution.
Requirements
High School Diploma or equivalent.
Must be 18 years of age or older.
Minimum 3+ years retail sales/customer service experience preferred.
At least 1+ year(s) prior management experience preferred.
Ability to lead or support a team of associates to meet business objectives.
Can effectively communicate with team and management.
Must have scheduling availability to meet the needs of the business.
Cosmetology license desirable, but not required.
Competencies
Passionate Learner: Desires to grow and learn.
Able to adjust to multiple demands and respond to new circumstances.
Builds competent, diverse teams by hiring, developing, motivating, and coaching talent.
Expresses information candidly and creates an engaging environment.
Develops and engages with all associates, at all levels, and across different functions/segments within the Company.
Understands the importance of inclusion.
Partner with external and internal customers to understand and meet their needs.
Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives.
Lead and motivate team and demonstrate GRIT with a determination to succeed.
Demonstrates vision and broad perspective to drive business performance.
Executes and adapts plans, follows through on commitments, and keeps up with the pace of the business.
Not afraid to innovate.
Analyzes information and objectively evaluates alternatives to make sound decisions.
About Us
We are a leader in wholesale and retail distribution of beauty supplies. Our business is built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression fuel our innovation and growth. You are welcome here, and you can thrive here. Join us!