Assistant Store Manager - Commercial Service Tire & Auto Shop

Summary

The Assistant Store Manager supports the Store Manager in the overall operation and performance of the store, with a focus on driving sales, controlling costs, and delivering exceptional customer service. This role helps lead, motivate, and develop team members to achieve high standards of service and operational excellence. The Assistant Store Manager will assume leadership responsibilities in the absence of the Store Manager and perform additional duties as assigned.

Qualifications

• High school diploma or equivalent as well as a minimum of two years experience at a tire/auto repair facility are required.
• A two or four year college degree is preferred but not required.

Essential Tasks and Responsibilities

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and manage employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Assist other staff handling difficult and complicated sales.
• Enforce safety, health, and security rules.

Knowledge, Skills, and Abilities

• Communication - Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively.
• Customer and Personal Service - Including but not limited to customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Including but not limited to marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, leadership skills, and coordination of people and resources.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.

Work Styles

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Independence - Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Integrity - Job requires treating people with respect, keeping commitments, working ethically and upholding organizational values.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Work Environment

The job is typically performed in an indoor environment however exposure to outside weather conditions is not uncommon. The employee may be required to stand for long hours while working at the service counter, stools may or may not be available. The employee must regularly move or handle merchandise through the store generally weighing 0-50 pounds.

Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

We offer a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with Company match, Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company paid life insurance, and short-term disability.