Assistant Store Manager

About the role

Support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. Enjoy working with people, are energized by your passion for helping customers and model excellent service every day.

Responsibilities

• Focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction.
• Communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development.
• Ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers.
• Work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services.
• Ensure the smooth running of your store through your strong leadership and deployment of the store team.
• Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of best-in-class service by the store team.
• Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.
• Partner and provide insight and ongoing feedback on associate achievements and/or performance concerns.
• Develop the Sr. Sales Leads, Sales Leads, and Customer Sales Associates, through engagement and coaching; work with the team by providing performance feedback to assess and focus on individual strengths, and when associates’ interests align, work to train and advance their potential for career pathing within the company.
• Assess the store from the customer’s perspective and use insight to seek and influence improvements.
• Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store’s performance targets and coaching other store team leaders to develop MOD skills.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll).
• Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
• Open and close the building, ensuring the safety of our employees and customers.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Requirements

• Minimum of two years of supervisory experience in a retail environment.

Qualifications

• Exhibit solid product knowledge and strong understanding of the current trends.
• Enthusiasm for the product is reflected in the excellent standards of service for the local community.
• Experience in managing and developing employees at all levels.
• Able to delegate and work through others.
• Able to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Show adaptability and work with a sense of urgency all the time.

Skills

• Effective organization, planning and prioritization of workload.
• Ability to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Consistently deliver honest and constructive feedback.
• Show adaptability and work with a sense of urgency all the time.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline , leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances, and will comply with all applicable laws.