Assistant Store Manager (Bluhawk Mall)

About the role

We are excited to open a new store in Overland Park's Bluhawk Mall early April! We will be hiring many new positions for this team and will start interviews in mid-February.

Responsibilities

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achie personal sales-per-hour, average sales and total net sales goals set by Store Management
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Maintain and build good Guest relationships to develop a client based business
• Lead by example with a high level of showmanship, excellent customer service and attentiveness
• Recognize and communicate Guest Levels with the Team
• Coachable; consistently welcomes feedback from Manager to improve sales presentations
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
• Plan sales goals with Store Manager
• Execute actions from department calendars and track on the Weekly Delegation Worksheet
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Show ability to create changes to improve store’s overall performance via Performance Tracker
• Responsible for asking for and remembering Guest names
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week
• Assist Store Manager in Recruitment of all store staffing needs
• Understand how to explain pay and Buckle Benefits
• Execute and train others on opening/closing checklist
• Complete all scheduled shifts and cover shifts when needed
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks
• Handle all schedule changes in a positive and professional manner
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Qualifications

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.