Jobs · Customer Service · Kentucky

Assistant Store Manager

Total Wine & More · Florence, KY · 3 wk ago
On-siteCustomer ServiceFull-time

About the role

You will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. You will support store operations and help build a sales and service culture to expand our customer base and maximize profitability.

Responsibilities

  • Drive sales and deliver against key performance metrics (KPMs)
  • Assist in recruiting, training, and leading store team, including ongoing development to enhance product knowledge and sales skills
  • Support day-to-day operations, including payroll, inventory, merchandising and shrink
  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
  • Help maintain vendor relationships to support store and inventory objectives
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in business administration or related field preferred or equivalent experience
  • 1-3 years of work experience, 2+ years of proven experience in a managerial or supervisory role in a retail setting
  • Experience leading, motivating, and developing a sales-focused team
  • Familiarity with point-of-sale systems and inventory management software
  • Ability to work a flexible schedule as business requires, including evenings and weekends

Qualifications

  • Must be 21 years of age or older
  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day
  • Ability to safely lift, load, and handle cases and pallets
  • Climb ladders and lift 50 lbs. overhead and repeatedly
  • May be exposed to various outdoor weather conditions throughout the workday

Skills

  • Strong leadership and communication skills
  • Excellent customer service skills
  • Effective time management and organizational skills
  • Ability to work independently and as part of a team
  • Knowledge of point-of-sale systems and inventory management software

Benefits

  • Paid Time Off (PTO)
  • Generous store discounts
  • Health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, Pre-tax commuter benefits
  • Disability & life insurance coverage
  • Paid parental leave
  • Pet insurance
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development & product training
  • Consumer classes
  • & More!

Pay

We offer competitive compensation based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Schedule

We offer a flexible schedule as business requires, including evenings and weekends.

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