Assistant Store Manager

About the role

We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center, Michigan, late April. We will be hiring many new positions for this team and will start interviews in mid-March.

Responsibilities

• Greet Guests with a friendly, engaging attitude and is consistently prepared to provide legendary service to each Guest.
• Eager and assertive to answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Meet or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good Guest relationships to develop a client-based business.
• Lead by example with a high level of showmanship, excellent customer service and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Coachable; consistently welcomes feedback from Manager to improve sales presentations.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Plan sales goals with Store Manager.
• Execute actions from department calendars and track on the Weekly Delegation Worksheet.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Show ability to create changes to improve store's overall performance via Performance Tracker.
• Responsible for asking for and remembering Guest names.
• Partner with Store Manager to pick store's education focus and help delegate and implement focus all week.
• Help execute all segments to support business goals.
• Assist Store Manager in Recruitment of all store staffing needs.
• Understand how to explain pay and Buckle Benefits.
• Execute and train others on opening/closing checklist.
• Complete all scheduled shifts and cover shifts when needed.
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices.
• Operate a motor vehicle and travel, including overnight as required.
• Handle all schedule changes in a positive and professional manner.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.