Assistant Store Manager

Position Overview

The Assistant Store Manager is responsible for leading the store to deliver outstanding customer service, meet operational goals, and follow company policies.

Job Responsibilities

• Maintain exemplary customer service within the store and build customer relationships
• Establish a strong customer service culture within the store
• Aid the Store Manager in implementing strategies to meet store goals and objectives
• Aid the Store Manager in recruiting, developing, and motivating team members
• Ensure compliance with federal, state, and local regulations
• Perform the responsibilities of a Customer Service Representative and supervise CSR activities in the absence of the Store Manager
• Analyze financial statements and trends to increase sales
• Resolve customer complaints for increased customer satisfaction
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Help maintain a clean and welcoming store environment
• Perform other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as finance, retail, hospitality, and restaurant
• Willingness to engage with customers and develop positive relationships
• A strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• A high-energy, collaborative management style
• A professional appearance and demeanor
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays
• Fluency in English, with Spanish proficiency a plus

Working Conditions and Physical Requirements

• Able to sit and/or stand for extended periods
• Able to lift up to 15 lbs. with little assistance
• Able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Able to manage multiple tasks simultaneously and handle frequent interruptions

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

Company Values and Policies

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Drug-Free Workplace

PLS is a drug-free workplace. We provide reasonable accommodations to applicants with disabilities.

Bonus Eligibility

This position is bonus eligible in Massachusetts.

Pay Band

The starting pay range for this position in Massachusetts is $19 - $21 USD per hour.