Assistant Store Manager

Position Overview

The Assistant Store Manager is responsible for leading the store to deliver outstanding customer service, meet operational goals, and follow company policies.

Job Responsibilities

• Maintain exemplary customer service within the store and build customer relationships.
• Establish a strong customer service culture within the store.
• Aid the Store Manager in implementing strategies to meet store goals and objectives.
• Aid the Store Manager in recruiting, developing, and motivating team members.
• Ensure compliance with federal, state, and local regulations.
• Perform the responsibilities of a Customer Service Representative and supervise CSR activities, including transaction processing, cash drawer maintenance, and cash handling procedures.
• Analyze financial statements and trends to increase sales.
• Resolve customer complaints to enhance customer satisfaction.
• Manage the store's schedule, cash, and audits.
• Stay informed about Operations Bulletins, News communications, and training to understand current policies, procedures, and changes.
• Help maintain a clean and welcoming store environment.
• Perform other duties as assigned.

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant.
• Ability, willingness, and confidence to engage with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required; English/Spanish bilingual is a plus.

Benefits

• Medical/dental/vision coverage
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Company Values and Policies

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace.

Reasonable Accommodations

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.