Assistant Store Manager

PLS® Overview

Why PLS? Because You Deserve Better!®

About the role

The Assistant Store Manager is responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with our customers so they will choose to do business with us again
• Establish a strong customer service culture within the store
• Assist the Store Manager in implementing strategies to help meet store goals and objectives
• Aid the Store Manager in recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform the responsibilities of a Customer Service Representative and supervise CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyze financial statements and trends to increase and maximize sales
• Market within the community to increase market share and store revenues
• Resolve customer complaints for increased customer satisfaction
• Absent the Store Manager, assist in managing schedule, cash, and store audits
• Review all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
• Help maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to sit and/or stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, Results. PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Drug-Free Workplace

PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

City of Los Angeles Applicants Only

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

Bonus

This position is bonus eligible.

Massachusetts Pay Band: $19 - $21 USD