Assistant Store Manager

Position Overview

The Assistant Store Manager is responsible for leading the store to deliver outstanding customer service, meeting operational goals, and following company policies.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers.
• Establish a strong customer service culture within the store.
• Aid the Store Manager in implementing strategies to meet store goals and objectives.
• Aid the Store Manager in recruiting, developing, and motivating team members.
• Ensure compliance with federal, state, and local regulations.
• Perform the responsibilities of a Customer Service Representative and supervise CSR activities in the absence of the Store Manager.
• Analyze financial statements and trends to increase sales.
• Resolve customer complaints for increased customer satisfaction.
• Manage schedules, cash, and store audits.
• Review Operations Bulletins, News communications, and training materials.
• Help maintain a clean and welcoming store environment.
• Perform other duties as assigned.

Job Requirements

• A minimum of one year of management experience in industries such as finance, retail, hospitality, and restaurant.
• Willingness to engage with customers and develop positive relationships.
• A strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• A high-energy, collaborative management style.
• A professional appearance and demeanor.
• Able to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Fluency in English, with Spanish proficiency a plus.

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation time
• Opportunities for advancement
• Ongoing training

Company Values and Policies

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Equal Employment Opportunity

PLS is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Applicants with criminal histories will be considered for employment under the requirements of the Fair Chance Initiative for Hiring Ordinance.