Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, and overseeing the hiring process.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including executing customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid the store manager in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the recruitment process by completing tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy and handle buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Utilize the electronic outside purchase order ledger to manage special orders and outside purchases efficiently.
• Process retail customer returns and exchanges, issue refunds accurately, and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, changes, and team member clocking.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes a starting day one Medical, Dental, & Vision Insurance with optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, and opportunities for career growth. The company is committed to promoting from within and has a strong track record of growth and stability.