Assistant Store Manager
About the role
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts.
Responsibilities
- Lead the store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
- Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.)
- Aid the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
- Aid in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
- Make sure telephone is answered according to company policy.
- Aid in processing buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and customers are contacted upon shipment arrivals as needed.
- Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
- Aid in ensuring retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
- Aid in ensuring all merchandise, including core charges and warranties, are invoiced before product leaves the store.
- Aid in communicating Zipline messages, delegating and completing Image Maker and merchandising tasks as assigned.
- Aid in making sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
- Aid the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/s equipment, and delivery vehicles.
Requirements
- Sales Specialist Training
- Assistant Manager Certification and RSS Certification
- Certified Parts Professional Certification; ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
Qualifications
- Fluency in multiple languages (Spanish is highly desired)
Skills
- Sales Specialist Training
- Assistant Manager Certification and RSS Certification
- Certified Parts Professional Certification; ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
Benefits
- Total Compensation Package: Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions, Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth
Pay
- Competitive Wages
Schedule
- Flexible schedule
Company Information
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including sing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.