Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in excellent customer service, supervising customer service levels, managing staffing during peak hours, setting team member goals, providing feedback, and hiring new team members.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid the store manager in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Manage retail customer returns and exchanges, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, changes, and proper clocking in/out.
• Perform all store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring security, and managing deliveries.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a competitive total compensation package, including a starting day one Medical, Dental, and Vision Insurance plan with an optional Flexible Spending Account (FSA). The company also provides a Stock Purchase Plan and a 401k with employer contributions. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. For more information, please contact rar@oreillyauto.com or call (800) 471-7431 option 1.