Assistant Store Manager

Responsibilities

• Customers are greeted and serviced per company standards of World Class customer service.
• All company managers are expected to be professional and provide appropriate leadership for the staff.
• Customer complaints are handled appropriately and per company policy.
• The store is inviting and shoppable. Products customers want to buy are in-stock. Special orders are handled appropriately and per company policy.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensures staff is in compliance with applicable state and/or county food safety certifications and registration.
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensures in-stock conditions meet company standards Product mix is monitored, including: regular analysis of departments to keep top sellers and discontinue extremely slow movers; new products are brought in per company policy.
• Ensures perishables are rotated and stocked per company standards. Mark-downs are managed per company standards.
• Responsible for hiring, training and managing all store personnel per company standards.
• Trains store personnel, assigns tasks, and is accountable in accomplishing tasks.
• Schedules are posted in a timely manner and tasks are assigned on a daily basis using company tasks sheets.
• Partners with department managers to share staff to accomplish tasks as needed on a daily basis.
• Trains and monitors staff to ensure store is viewed as a whole, assisting customers in all areas.
• Partners with department managers to cross-train staff to accomplish all needed tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Assists the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers.
• Assists in granting wage increases when appropriate.
• Interviews and hires for store needs with input from department managers.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Maintains clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcements.
• Responsible for ensuring safety guidelines are followed at all times.
• Ensures that all Ulti-time edits are made in a timely manner.
• Assists the Store Manager in training, coaching and developing store personnel.
• Encourages staff to increase their nutritional and product knowledge.
• Answers (and ensures store staff answers) customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing).
• Ensures store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report).
• Efficiently and accurately completes the DSR and Manager's Cash.
• Responds to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Works a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week.
• Coaches staff on how to be supportive of decisions made by home office, listens to directions from home office, following through and correctly performing the job assigned.
• Reads and follows communications (memos, faxes, emails) from home office.
• Remains flexible to changing work demands in order to accomplish goals.

Qualifications

• High school diploma or GED required
• 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Able to manage changing priorities.
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Must be able to obtain forklift certification.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
• Possesses a sense of urgency in the completing tasks and is highly organized.
• Possesses excellent customer service skills.
• Ability to take direction and follow through.
• Must be cashier trained.
• Proficient in MS Word, Excel and Outlook required.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Full-Time Crew Members (30+ hours/week)
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retail Savings Plan (401k) with discretionary Company Match
• Health Savings Account (HSA) with Company Match
• Diversity Statement
• Physical Capabilities And Environmental Demands