Assistant Store Manager
About the role
The Role: As an Assistant Store Manager at Mejuri, you’ll be a key player in delivering an exceptional retail experience and supporting the store leadership team with its day-to-day operations. Reporting to the Store Manager, you will assist in overseeing store performance, driving sales, and ensuring an excellent customer experience.
Responsibilities
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
- Accountable for mitigating internal, external and administrative loss of product.
- Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
- Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
- Flag, identify and action any inefficiencies.
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Adhere to and validate our policies and compliance practices.
Qualifications
- Awareness of local market and requirements relevant to new store openings.
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
- Strong leadership skills with experience supporting, coaching, and motivating a team.
- Solid understanding of what great customer experience looks like and how to bring it to life on the floor.
- Excellent communication skills.
- Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration.
Skills
- Proficient in using point-of-sale systems, inventory management software, and other retail technology.
- Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
- Opportunity to utilize 401(k) & commuter benefits plans.
- Paid time off – inclusive of vacation and sick days.
- Monthly retail bonus program.
- Earn equity program – own a piece of the company and share in our growth.
- Robust in-house retail learning program.
- Generous product discount!
Benefits
- Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
- Opportunity to utilize 401(k) & commuter benefits plans.
- Paid time off – inclusive of vacation and sick days.
- Monthly retail bonus program.
- Earn equity program – own a piece of the company and share in our growth.
- Robust in-house retail learning program.
- Generous product discount!
Pay
Base pay range: $33 - $37 per hour based on a candidate’s experience and qualifications.
Schedule
Flexible schedule to accommodate the needs of the position and the store.
Company Culture
Mejuri is committed to creating a culture that embodies our Purpose and Values. We strive to provide extraordinary experiences for our customers and foster an innovative environment. Our success is driven by a strong commitment to our Purpose and Values, which guide us in providing exceptional experiences for our customers and fostering an innovative environment.
Equal Opportunity Employer
We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.