Assistant Store Manager
About the role
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Success Profile
- Communicator
- Digital Savvy
- Enthusiastic
- Good Listener
- Helpful
- Problem Solver
Responsibilities
Job Summary
This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.
Responsibilities:
- Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
- Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
- Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
- Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
- Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
- Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
- Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
- Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Skills
- Customer Experience (CX)
- Customer Satisfaction
- Customer Service
Pay
Primary Location Pay Range: $22.00 - $36.74
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Targeted Commission: $9.13
Qualifications
- Bachelor's Degree
- 5-7 Years Relevant Work Experience
Benefits
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
Company Culture
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
Additional Information
Comcast Business Offers Customers Enhanced Speeds, 99.99% Network Reliability, Quicker Deployment Over Nation’s Largest Converged Network
Xfinity’s Most Sustainable Packaging Yet, Made in the USA
Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three
Talent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.