Assistant Store Manager

General Function / Summary

The Assistant Store Manager serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, part of the CNG Holdings, Inc., family of companies. They are responsible for providing excellent customer service and regulatory compliance.

Duties

• Serve and educate customers on the product portfolio by presenting options that meet their needs.
• Escalate unresolved issues to the store manager, DDO, and corporate office.
• Answer telephone inquiries and perform outbound customer sales, courtesy, and collection calls.
• Interact with customers through active listening, confirming or clarifying information, and addressing complaints.
• Handle and count currency, cash, and coins, balancing receipts and resolving discrepancies.
• Process transactions accurately according to company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree timely.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal/written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation in compliance with published policy and procedure
• Valid Driver’s License and valid Automobile Insurance while employed by the company
• Must be able to lift up to 50lbs, stand for extended periods, and use computers extensively

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. is a respected leader in the financial services industry, providing convenient and accessible financial products and services.
• We strive to make a difference in our customers' lives and the communities we serve.
• We are committed to hiring and retaining a diverse workforce and fostering an inclusive, transparent, accountable, and focused culture.
• We are dedicated to creating, delivering, and embracing our core values of accountability, inclusivity, transparency, and focus.
• We are committed to equal opportunity and affirmative action.