Assistant Store Manager - Account Retention and Leadership

Who We Are

We Serve Others. We Do What It Takes. We Own It. We're passionate about helping employees grow and delivering great customer experiences!

Pay + Perks

• Starting at $18+/hour & Monthly Bonus Potential
• 3 Weeks PTO + Paid Holidays
• Medical, Dental, Vision + 401(k) Match
• Employee Discounts + Loyalty Rewards
• Career Growth Opportunities (we promote from within)
• Weekly Pay
• Reimbursement Toward Home & Vehicle Purchase (after 1 year)
• Bilingual candidates may earn additional pay!
• ...and so much more!

Who Succeeds In This Role

• Takes ownership of results and account performance
• Leads by example while staying hands-on
• Comfortable managing customers, collections, and team accountability
• Handles tough conversations professionally
• Driven by goals, metrics, and continuous improvement

What You'll Do

• Support the Store Manager in driving overall store performance
• Lead daily operations across sales, account retention, and service
• Coach and hold team members accountable to expectations
• Review reports and act on opportunities to improve results
• Oversee customer accounts and follow up on past-due balances
• Guide team on retention and collection strategies
• Review payment histories and support action plans
• Ensure accurate documentation of interactions and payments
• Coordinate field visits and delivery schedules
• Maintain store standards (inventory, merchandising, cleanliness)
• Step in to lead the store when needed

Leadership Responsibilities

• Supervise and support a small team (1–3 employees)
• Assign tasks, provide coaching, and follow up on results
• Train team members on sales, service, and retention best practices

Requirements

• 1+ year of leadership or supervisory experience preferred
• Retail, collections, or customer service background preferred
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities and performance expectations
• Valid driver's license with insurable driving record
• Ability to lift up to 25 lbs (assistance for heavier items)

Schedule

• Full-time (40 hours/week), 5-day workweek
• Monday–Friday: 10am–7pm
• Saturday: 10am–6pm (required)
• Sunday: Closed