Assistant Store Leader

Eligibility for this role requires a clean driving record (no major moving violations or serious preventable accidents within the last 3–5 years) and a current, valid driver’s license.

Responsibilities

• Assists Store Leader with hiring and training new Team Members
• Coordinates the day-to-day workflow of Team Members; provides direction and support
• Assists the Store Leader with employment actions, including discipline and termination in accordance with company policy
• Monitors store performance, identifying and facilitating opportunities to increase productivity and efficiency
• Assists customers with questions or price discrepancies
• Enforces proper use of sales pitches with the Team
• Maintains proper cash accountabilities at POS registers
• Performs other duties as assigned

Requirements

• Strong leadership and communication skills
• Excellent customer service skills
• Able to read, count, and write accurately
• Able to work various hours, weekends, and holidays
• Maintains a clean appearance per dress and grooming standards
• Able to assign and delegate tasks
• High school diploma or equivalent preferred
• Prolonged periods standing and working on the cash register or related equipment
• Able to lift up to 50 pounds at times

Work Environment & Physical Demands

• Works outside in a loud environment due to car wash equipment
• Constant motion and participation in physical activities, including lifting (0–50 lbs.), bending, reaching, and stooping

Competencies

• Planning & Organizing: Drives memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience
• Business Acumen: Contributes to overall financial success by analyzing reporting and daily trends to make strategic business decisions
• Inspiring Others: Motivates and inspires the team through Quick Quack Car Wash’s core values (Smart, Kind & Driven)
• Execution: Clearly communicates standards and monitors outcomes to ensure adherence to company-wide policies and procedures
• Delegation & Empowerment: Provides clear expectations, involves others in planning, and holds Team Members accountable to customer service standards
• Selecting Talent: Recruits and hires strong talent to ensure the store is always staffed to meet business needs
• Building Talent: Develops the team to provide outstanding service and prepares them for future growth
• Coaching: Provides ongoing performance feedback through real-time coaching, 1-on-1s, and individual development plans
• Decision Making: Actively seeks data from a variety of sources to make rapid, well-informed decisions that improve results

Benefits

• Health care benefits (medical, vision, and dental), subject to eligibility requirements
• Wellness benefits
• 401(k) retirement benefits
• Paid time off
• Paid sick leave
• Parental leave and benefits