ASSISTANT STORE DIRECTOR - MIAMI DESIGN DISTRICT
Sales
Develop, train, and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
Demonstrate leadership by playing an active role on the selling floor, coaching and teamLead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
Meet set category and consignment % of total business goals as defined by management.
Sales Support
Support the sales process as needed.
Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints.
Support sales staff with consignments.
Ensure the highest level of customer service.
Ensure compliance with Policies and Procedures.
Reporting
Perform daily reporting and analysis as directed.
Visual Merchandising
Ensure store visual merchandising standards are met and maintained.
Support the Visual Merchandising Manager in planning and performing any necessary changes in visual environment.
Review sales frequently and take action on visual merchandising to improve sales.
Staff Training and Development
Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
Aid Store Manager by making recommendations towards the recruitment and development of associates.
Identify associates training needs to be shared with the Store Manager to implement regular category meetings.
Provide training and direction to staff.
Shared responsibility for P&L of the store.
Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed.
Perform any special projects or tasks as directed by the Store Director.
Keys for Success
Experience: Position requires minimum of 7-10 years of experience in a retail setting with emphasis on store management or office administration, preferably in a luxury setting.
Computer literate; learn and use various software packages.
Action oriented; results driven.
Able to motivate others and build effective teams.
Service orientation and customer focus.
Social perceptiveness.
Proficiency in mediating and resolving issues or concerns that may arise.
Problem-solver.
Strong oral and written communication skills.