Assistant Store Director @ Knoxville Zoo

Key Responsibilities And Accountabilities

• Communicates clear expectations and holds team members and self accountable to all e|n standards of performance and behavior.
• Recruits talent. Identifies, develops and leverages existing talent to meet both short term and long term business objectives.
• Drives the development of e|n talent through training and communication to cultivate an environment of high team member engagement, learning and commitment.
• Maximizes both the team and individual performance levels through effective utilization of Company’s performance management process.
• Motivates, retains and stabilizes a team through appropriate reward and recognition in partnership with the SD.
• Develops an exit strategy for team members who do not meet the required proficiencies. Recognizes and rewards behaviors that are in alignment with e|n’s core values.
• Resolves HR/guest service issues in partnership with Store Director and HR.
• Builds strong relationships with e|n team members to align and support execution of store specific business results.
• Actively pursues opportunities to promote self development. Creates a learning environment by modeling e|n core values.
• Fosters Partner and SSC team member relationships to support business initiatives and growth.

Business and Financial Results

• Achieves store’s sales, per cap and net income budget.
• Achieves store’s payroll rate, inventory goal and expense targets.
• Maintains initiatives that are implemented within budgeted guidelines.
• Consistently looks for methods to reduce expenses for maximum sales productivity.
• Collaborates with SD to identify trends, resolve issues and drive store strategies to meet e|n shrink goals.
• Passes all Loss Prevention audits.
• Collaborates with SD to optimize payroll utilization.
• Effectively utilizes reports to analyze business trends and opportunities to make effective business decisions.

Management and Operating Results

• Executes short and long term business goals in partnership with Store Director.
• Communicates and drives e|n’s strategic direction.
• Utilizes planning pyramid to coordinate short and long term store goals with store team.
• Accountable for training and providing a consistent guest experience through friendly, knowledgeable and efficient service utilizing e|n guest service and partner guidelines.
• Responsible for maintaining visual presentation directives as communicated by SSC.
• Identifies, develops and trains existing talent to present visually compelling stores consistent with e|n standards and guidelines.
• Champions all e|n initiatives and ensures sustainability.
• Responds and reacts to all communication in a timely manner.
• Performs all non-revenue generating tasks as required such as, expense control, loss prevention training, etc.

Guest and Partner Results

• Accountable for overall guest service and ensures all team members exceed e|n Cares standards.
• Influences store and company growth strategies by sharing partner and market insights with Store Operations and Purchasing Teams.
• Develops and maintains a strong alliance with all partners with a goal to maintain long term relationships.
• Insures a clean, organized and safe environment for guests to shop in.
• Participates in regional philanthropic activities.

Physical Demands

• Frequently stands, walks, uses hands to finger, handle, or feel.
• Occasionally reaches with hands and arms, climbs or balances, stoops, kneels, crouches, or crawls.
• Frequently lifts and/or moves up to 40 pounds.

Employee Benefits

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• Paid Time Off: Vacation Accrual; Sick Leave.
• Nine Paid Holidays.
• Profit Sharing Bonus Plan.
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.