Assistant Station Manager

About the role

The Assistant Station Manager is a key member of the store leadership team and plays a critical role in supporting daily operations, delivering exceptional customer service, and guiding team performance.

Responsibilities

• Lead & Develop Your Team
• Guide and support Sales and Food Service Associates in a positive work environment
• Help train new team members on company standards and customer service excellence
• Be a role model for first-class service and Kelley's Market best practices
• Handle customer concerns and resolve conflicts with professionalism
• Support Store Operations
• Partner with the Station Manager on staffing, inventory, and vendor coordination
• Step up as Manager-on-Duty when needed
• Keep an eye on store profitability through smart labor and inventory management
• Complete shift paperwork and handle cash reconciliation
• Deliver Exceptional Customer Service
• Provide fast, friendly service that creates positive shopping experiences
• Master our point-of-sale systems for smooth transactions and customer satisfaction
• Stay current on pricing, promotions, and products to help customers and drive sales
• Keep the sales floor stocked, organized, and looking its best
• Maintain Store Standards
• Ensure all areas stay clean and welcoming, from sales floor to restrooms to exterior
• Keep our coffee and fountain beverages fresh and equipment properly maintained
• Follow food safety guidelines for all food service items
• Uphold Safety & Security
• Follow all safety procedures and cash handling protocols
• Address operational issues quickly and effectively
• Maintain secure access to restricted areas and protect company assets

Requirements

• Must be at least 21 years of age
• Where required by law, the individual may be required to obtain an Operator License to sell alcohol products in select markets
• 3+ years of experience in a convenience store, gas station, or retail environment
• 3+ years of experience in handling cash and completing shift reports or basic bookkeeping tasks
• Ability to provide excellent customer service in a fast-paced retail environment
• Strong communication and interpersonal skills
• Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods

What We Offer

• Competitive Compensation
• Comprehensive Benefits
• Medical & Dental (BlueCross), Vision (EyeMed)
• Flexible Savings Account (FSA)
• Voluntary Life and AD&D
• Voluntary Short-Term Disability
• 401(k) Plan with Annual Matching
• Time Off & Work-Life Balance
• Vacation Time
• Personal Time
• Illinois Paid Leave
• Six Paid Holidays
• Additional Perks
• Employee discounts on store products
• Clean, modern, and well-maintained work environment
• Opportunities for advancement within our growing organization