Assistant Spa Manager - Sales Leader

Responsive Recruiter Benefits: - Bonus based on performance - Dental insurance - Employee discounts - Health insurance - Vision insurance Who We Are At Massage Heights, we are dedicated to providing a culture of care for both our guests and our team members. As the Responsive Recruiter, you will be responsible for attracting and engaging new talent to support our retreat operations. Schedule & Availability To support our team and guests, this role requires flexibility: - Hours: Full-time (40+ hours per week), typically working 6 to 8-hour shifts. - Mandatory Days: Weekend availability is crucial; Fridays and Sundays are strictly required. - Availability: Evenings, remaining weekend days, and holidays are also required. - Flexibility: Ability to step in and cover last-minute shifts if a team member calls out and coverage cannot be found. Job Summary You will be responsible for leading the recruitment efforts for the Retreat operations. Your primary focus will be driving candidate engagement, ensuring brand consistency, and stepping up as the Manager on Duty when the Spa Director is away. Key Responsibilities - Candidate Engagement: Develop and execute recruitment strategies to attract top talent. - Onboarding & Training: Assist with recruiting, hiring, and retaining top talent. Lead the onboarding and ongoing training for new hires, utilizing active coaching and role-playing to sharpen their skills. - Operations & Scheduling: Directly supervise recruitment efforts and manage team schedules to ensure smooth daily execution. - Culture & Candidate Experience: Cultivate a positive, high-energy team environment. Take charge of the candidate experience, building lasting loyalty by championing the Massage Heights operating system and our CLOUDNINE Commitment. - Goal Setting: Collaborate with the Spa Director to set clear, motivating individual and team milestones. Qualifications - Leadership Experience: Demonstrated ability to lead, inspire, and hold a team accountable to performance standards. - Recruitment Experience: Minimum 1 year of recruitment experience with a proven track record of attracting and engaging candidates (please include specific recruitment metrics on your resume). - People Skills: Strong background in training, coaching, and conflict resolution. - Attributes: A self-starter mindset with exceptional communication, organization, and interpersonal skills. - Customer Service: Passion for delivering top-tier customer service and managing candidate relations. - Tech & Math: Comfortable working with computers, standard software, and basic business math. Preferred Qualifications (A Plus!) - Experience managing hourly-wage employees. - Previous experience with membership-based recruitment models. - Hands-on experience with applicant tracking systems (ATS). - Experience working within a franchise model. - Knowledge of the spa industry, massage, and skincare services. Company Overview Massage Heights is a national franchise in the U.S. and Canada, offering massage therapy and skincare in locally owned and operated Retreats. We are committed to creating serene environments that support our members’ and guests’ wellness goals through healing services and a culture of care. We transform lives with Wellness. Company Purpose: Empower people to be unstoppable! Company Values - Anything is Possible - Lead with Heart - Purpose Over Pride - Fiercely Obsessed with Success Compensation: $18.00 - $20.00 per hour Personal & Career Development - Guided learning pathway through Massage Heights University - Flexible Schedules - Supports work-life balance - Professional & Safe Environment - Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees* Employee Discounts - Products and services - Massage Heights Family Fund - A program that supports team members during times of hardship - Stunning Retreats - Spa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.