ASSISTANT SPA MANAGER - FAIRFAX MARKET
About the role
Hand & Stone Massage and Facial Spa is seeking a high‑energy, sales‑driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people‑first leader who thrives in a fast‑paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a GMIT, you will take ownership of the front desk experience and team performance, focusing on sales execution, guest experience, and operational excellence. The role prepares you for future leadership opportunities, with promotion timing based on performance, readiness, and business needs.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals.
- Coach the team on conversion and sales behaviors.
- Promote services, upgrades, and current offers consistently.
- Support strong performance in call handling and booking conversion.
- Own daily front desk operations, guest flow, and overall performance.
- Lead, coach, and support the front desk team to meet sales and service goals.
- Drive accountability around membership conversion, booking efficiency, and guest experience.
- Maintain high standards of execution across all client interactions.
- Assist the General Manager with daily operational execution.
- Train, onboard, and develop new and existing front desk team members.
- Support reporting, cash handling, and front desk systems.
- Step in as a key leader to maintain consistency and momentum in daily operations.
Requirements
- 1–3 years of leadership experience preferred.
- Strong background in sales, customer service, or performance‑driven environments.
- Proven ability to lead, coach, or influence a team.
- Strong communication and interpersonal skills.
- High level of accountability and a solutions‑oriented mindset.
- Comfortable in a fast‑paced, goal‑driven environment.
- Flexible availability including nights, weekends, and holidays.
- Experience with booking systems (Zenoti or similar) a plus.
Benefits
- 401(k) matching (5% company match)
- Bonus based on performance
- Medical, dental, vision, and life insurance
- Health insurance
- Paid time off
- Employee/service & product discounts
- Training & development
- Opportunity for advancement and growth within a multi‑unit organization
- Strong support system and people‑first culture
Compensation
Hourly pay ranges from $19.00 to $22.00, with uncapped commissions and performance‑based bonuses. Average annual earnings can reach up to $45,000 depending on performance.
Who We Are
FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, operating more than 60 locations across 8 states. Though we are a large organization, we remain a family‑owned company that puts people first. We are in the people business, and our people come first.