Assistant Spa Director-Spa-Exempt

Culture

Serves as a key operational and strategic leader of the Spa, responsible for delivering exceptional guest experiences, driving financial performance, and developing a high-performing team across all Spa departments, including Massage, Esthetics, Salon, Attendants, and Spa Concierge.

About the Role

Provides leadership and direction to Spa operations employees and supervisors; responsible for performance management, coaching, and team development.

Responsibilities

• Leadership & Operations
• Provide day-to-day leadership of Spa operations, ensuring seamless service execution and adherence to luxury service standards
• Directly oversee Spa Operations Supervisor and Spa Services Supervisor; build accountability and team performance
• Foster a culture of excellence, professionalism, and engagement across all Spa teams
• Maintain a flexible schedule to support business needs, including evenings, weekends, and holidays
• Guest Experience & Service Excellence
• Champion a best-in-class guest experience, proactively monitoring feedback and implementing service improvements
• Lead service recovery efforts and ensure consistent follow-through on guest concerns
• Establish and reinforce service standards through coaching and performance management
• Financial & Business Performance
• Support achievement of Spa and property financial goals, including revenue growth, labor management, and expense control
• Manage inventory, retail performance, and operational expenses within budget
• Identify opportunities to enhance profitability through service optimization, retail strategy, and programming
• Team Development & Talent Management
• Recruit, interview, and onboard top talent aligned with luxury service expectations
• Lead training, coaching, and development initiatives to elevate team performance
• Drive performance management processes, including feedback, corrective action, and recognition
• Ensure effective scheduling and payroll oversight to balance service demands and labor efficiency
• Collaboration & Communication
• Partner across resort departments to ensure alignment and elevate the overall guest experience
• Lead departmental meetings and actively contribute to leadership, operational, and BEO meetings
• Maintain clear, consistent communication across all levels of the organization
• Innovation & Growth
• Support development and execution of innovative Spa programs, offerings, and experiences
• Manage and enhance group and special event experiences to maximize guest satisfaction and revenue
• Partner on retail strategy, including product selection, placement, and sales initiatives

Requirements

• Bachelor’s degree preferred
• Minimum 5+ years of progressive leadership experience in luxury spa, resort, or hospitality operations
• Proven success managing teams, driving revenue, and delivering elevated guest experiences

Qualifications

• Equivalent combination of education and experience may be considered

Skills

• Strong verbal and written communication skills with the ability to effectively engage guests, employees, and leadership teams
• Ability to analyze operational metrics, financial data, and performance indicators to support business decisions
• Strong problem-solving, decision-making, and organizational skills in a dynamic, service-driven environment

Physical Demands

• Regularly required to stand, walk, and communicate
• Occasionally required to lift up to 30 pounds and perform physical tasks as needed

Work Environment

• Primarily indoor environment within a luxury Spa setting, with varying temperatures and humidity levels