Assistant Site Manager

Responsibilities

• Team Development & Support
  • Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
  • Provide guidance and support to team members as needed to help them improve and succeed.
  • Support scheduling and shift management to ensure adequate staffing and fair team workload.
  • Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
  • Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Customer Experience
  • Greet customers warmly and ensure they feel welcomed and valued at every visit.
  • Answer customer questions about services, membership options, and promotions clearly and courteously.
  • Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
  • Promote unlimited wash memberships and other services to enhance customer engagement and retention.
  • Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Operational Excellence
  • Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
  • Support site safety by following protocols and helping team members maintain safe work practices.
  • Assist with routine cleaning and maintenance to uphold quality standards.
  • Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
  • Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Sales Support
  • Promote unlimited wash memberships and other services to customers during their visit.
  • Assist in upselling additional services or products to help achieve site sales goals.
  • Support the implementation of site promotions and marketing initiatives.
  • Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Problem-Solving and Decision Making
  • Respond to customer concerns and questions, escalating to the Site Leader when necessary.
  • Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
  • Make quick, informed decisions to keep daily operations on track and minimize disruptions.
  • Collaborate with team members to address challenges and improve overall site performance.